Information we collect
- Account and contact information you provide to us
- Authentication and linked sign-in provider information
- Quote, order, shipping, and fulfillment information
- Uploaded design files and related manufacturing or job data
- Transaction, payment-status, and fraud-prevention information
- Communications you send to us and records of privacy requests
How we collect information
- Directly from you when you create an account, upload files, request a quote, place an order, update your profile, or contact us
- From service providers that help us authenticate users, store files, host the site, or process checkout
- Automatically from your browser or device when needed to keep your session, remember preferences, restore in-progress quote data, or load checkout tools
How we use information
- To operate accounts, quotes, orders, payment flows, and fulfillment
- To contact you about quotes, production, delivery, support, and account activity
- To process checkout, maintain business records, and manage disputes or order issues
- To protect the platform, prevent fraud, investigate operational issues, and comply with legal obligations
Browser storage and similar technologies
The site uses limited browser storage and similar technologies to support requested features. For example, we may store in-progress instant quote data for a limited time, remember theme preferences, and keep account sessions active on the device you are using.
- Draft quote selections may be saved locally in your browser so you can return to an in-progress quote
- Theme and interface preferences may be saved locally so the site keeps your selected appearance
- Authentication services may persist sign-in state on your device unless you sign out or clear browser storage
- Payment providers may use their own cookies or similar technologies when you open secure checkout flows
- If you block or clear browser storage, some features such as saved drafts, sign-in continuity, preferences, or checkout may not work as expected
Retention
We keep information for as long as it is reasonably necessary for the purposes described above. Retention periods vary by data type and by legal or operational needs.
- Account information may be removed when it is no longer needed for operations or after a verified deletion request, subject to legal exceptions
- Uploaded files may be retained while needed to quote, manufacture, fulfill, support, or document an order. We may delete files on request where operationally and legally feasible, but some older-order files may still need to be retained
- Order records may retain identifiers, item file names, shipping details captured with the order, pricing, payment status, and fulfillment history for tax, accounting, fraud-prevention, dispute-resolution, and legal recordkeeping purposes
- We may keep a minimal record of a privacy request so we can document how it was handled
- Browser storage saved on your own device generally remains there until it expires or you clear it